Case Study: Custom Shoulder Pad for a Hospital Procurement Team in Austria

Shoulder Pad for a Hospital Procurement Team in Austria

A Hospital Procurement Team approached us with a shoulder pad requirement for the Austria market. The brief was specific: a defined look, a hard launch date and a unit cost that had to survive freight and duty. This case study records what was specified, what went wrong in sampling and how the bulk order was delivered.

The challenge

• Cartons packed to the factory ratio instead of the buyer's size ratio
• Shade drift between the approved lab dip and the bulk lot
• Shrinkage that only showed up after the first wash

What we specified

How it was resolved

1. We rebuilt the specification around Polyester and locked the tolerance before bulk.
2. The finish was moved to Gunmetal Finish after strike-off tests showed better durability.
3. A pre-production sample was approved and retained as the golden reference.
4. Production ran with in-line inspection and a mid-run photo report.
5. Cartons were packed to the client's own barcode and ratio specification.

Result

• 100,000 pieces delivered inside the 10-week window.
• Unit cost held within 3.0% of the original quotation.
• Inspection-related rejection stayed under 1.0%.
• The specification is now on file, so reorders reproduce the approved sample.

What we would repeat

Lock the material standard before sampling. Once the base changes, every downstream approval has to be redone and the calendar slips.

Planning something similar?

If you are comparing suppliers, send us the spec they quoted against. We will quote the same spec and show you where the difference sits.