Case Study: Custom Swing Ticket for an Airline Catering Supplier in Germany
Source:Jewish Menorah Sculptures /
Time:2026-09-18
Swing Ticket for an Airline Catering Supplier in Germany
An Airline Catering Supplier approached us with a swing ticket requirement for the Germany market. The brief was specific: a defined look, a hard launch date and a unit cost that had to survive freight and duty. This case study records what was specified, what went wrong in sampling and how the bulk order was delivered.
The challenge
- A spec that lived in an email instead of a tech pack
- A zipper puller that broke under pull test at the warehouse
- An interlining that bubbled after the first press
What we specified
| Item | Swing Ticket |
|---|---|
| Client type | An Airline Catering Supplier |
| Market | Germany |
| Order volume | 2,000 pieces across 2 specifications |
| Base material | Zinc Alloy |
| Standard size | 10# Gauge |
| Finish | Chrome Plating |
| Sampling rounds | 4 |
| Delivery window | 5 weeks from PO to ex-factory |
| Compliance | ISO 14001 |
How it was resolved
- We rebuilt the specification around Zinc Alloy and locked the tolerance before bulk.
- The finish was moved to Epoxy Doming after strike-off tests showed better durability.
- A pre-production sample was approved and retained as the golden reference.
- Production ran with in-line inspection and a mid-run photo report.
- Cartons were packed to the client's own barcode and ratio specification.
Result
- 2,000 pieces delivered inside the 5-week window.
- Unit cost held within 3.0% of the original quotation.
- Inspection-related rejection stayed under 1.0%.
- The specification is now on file, so reorders reproduce the approved sample.
What we would repeat
Fix the specification count early. Adding variants after production starts is the most expensive change a client can request.
Planning something similar?
Share the programme details and we will propose two alternatives — one optimised for unit cost, one for lead time — and let you choose.
