Case Study: Custom Tencel Lyocell Fabric for an Airline Catering Supplier in the United States

Tencel Lyocell Fabric for an Airline Catering Supplier in the United States

An Airline Catering Supplier approached us with a tencel lyocell fabric requirement for the the United States market. The brief was specific: a defined look, a hard launch date and a unit cost that had to survive freight and duty. This case study records what was specified, what went wrong in sampling and how the bulk order was delivered.

The challenge

• A spec that lived in an email instead of a tech pack
• A trim that passed sampling but failed in-line because it was never cycle tested
• MOQ that was quoted per colourway rather than per style

What we specified

How it was resolved

1. We rebuilt the specification around Wood and locked the tolerance before bulk.
2. The finish was moved to Black Nickel Finish after strike-off tests showed better durability.
3. A pre-production sample was approved and retained as the golden reference.
4. Production ran with in-line inspection and a mid-run photo report.
5. Cartons were packed to the client's own barcode and ratio specification.

Result

• 10,000 pieces delivered inside the 8-week window.
• Unit cost held within 2.0% of the original quotation.
• Inspection-related rejection stayed under 1.0%.
• The specification is now on file, so reorders reproduce the approved sample.

What we would repeat

Keep one accountable owner on both sides. Most delays come from hand-offs, not from machines.

Planning something similar?

Tell us the item, the quantity and the delivery window. We will quote it with the sub-processes named, so the lead time you approve is the lead time you get.